Lead Time:
Every Czar Floors Herringbone flooring is made to order to your specifications. Please allow 4 to 6 weeks before shipping, depending on the type, quantity, and size.
Insured Shipping:
All shipments are fully insured and trackable. A tracking number will be sent to you by email once your order has shipped.
In the rare event of damage or loss, we will handle all carrier claims and resolutions.
For herringbone orders, Czar Floors uses FedEx Freight (LTL).
FedEx Freight service is "curbside delivery," meaning the truck will deliver to the end of your driveway. Lift Gate service is included for parquet orders over 800 sq. ft. to lower pallets to ground level.
Please note that in the New York City vicinity and New Jersey, we deliver for a flat $350 fee in any quantity. Please call us or e-mail us to place an order in those areas. Please get in touch with us for an accurate shipping charge quote for other parts of the country.
We include a Notification Service so the carrier will call ahead to schedule your delivery appointment. We recommend having your contractor or an assistant available to help unload the floor.
Packaging and Handling:
Herringbone is palletized, shrink-wrapped, and strapped for maximum stability during transit. Herringbone flooring is packed in manageable bundles. Once pallets are unstrapped outside, the flooring can be moved inside bundle by bundle. Parquet must be moved to a climate-controlled area immediately.
Custom-Made Product Returns:
As a custom-manufactured product, herringbone and chevron is non-returnable and cannot be canceled once production has begun.
Please review our complete Return Policy